Table of Contents
All customers who use this site must agree to the terms on this page BEFORE completing any orders through this site.
All charges will be processed and appear on your statement as Miskatonic Books or WWW.MISKATONICBOOKS.
Miskatonic Books does not keep customer payment information on file or in our database. It is stored directly with our credit card processors for enhanced security during each transaction.
First time buyers please note:
For the first order made by a new customer the book will only be shipped to the billing address of the card holder. We will not ship to another address. Only after your first order will we allow orders to be shipped to an alternate address.
Returns
In-Stock Items: Miskatonic Books offers its customers a full 7-day money back guarantee on all products sold within the store that are damaged or not as described. We are not Amazon or Wal-Mart and all sales are considered final unless you receive the product damaged or not in the condition described. You must return your product(s) within 7 days of receiving your order to get credit. Receiving your order is determined by the USPS tracking number. After seven days of receiving the product, all sales are final. Products must be in new condition or in the condition shipped on older titles. Refund will be for cost of the products. Shipping is non-refundable unless the product is defective or damaged.
Customers returning more than two orders within a year will be no longer be allowed to order through the site. We are not running a library, we are an independent bookstore and chronic returning of books and reading and handling them hurt our business model. Please ensure that you want the item prior to ordering. After two returns within a given year, your account will be canceled and your IP address will be blocked. All points accrued will be lost with account closure.
Refund on items lost in the mail will be refunded in full within 45 days of purchase. Customer must email us at support@miskatonicbooks.com that their package has not been received. Miskatonic Books will not be held accountable for lost packages that show via the tracking number that they were delivered to the shipping address specified on the order.
Layaway purchases can only be returned for refund if they are defective and no replacement copies are available.
Gift Cards: Once purchased, gift cards cannot be returned or refunded.
Preordered Items: If customers order items that have not yet been released, we cannot offer refunds to credit cards or Paypal past 60 days of when your order was placed. Any cancellations or refunds after this 45 day period will be issued in the form of a gift certificate which can be used in the exact store or provider which the returned or cancelled items originally were sold from.
Points: All points accrued are at the discretion of Miskatonic Books and can be added to or removed at any time for any reason on the website. See FAQ for more information on how points are received and spent within the Miskatonic Books website.
Layaways
Customers can completely manage their current layaways under the Subscription(s) section in your My Account Page. This includes cancelling layaway, updating address and making payments early.
Miskatonic Books does not keep customer payment information on file or in our database. It is stored directly with our credit card processors for enhanced security.
Customers who select ‘Layaway’ as their payment option agree to the terms of Miskatonic Books Layaway plan which is outlined below:
If cancelled, the first payment of all layaways are non-refundable.
Layaways cannot be modified other than paying off the layaway early. No exceptions.
The payment option of layaway will be presented on select products.
Our layaway plans are based on 4 monthly payments. 25% of order +shipping (your first payment) is non-refundable. Refundable amounts older than 30 days can only be issued in points and only upon written request; refundable amounts under 30 days will only be refunded back into the same account they were withdrawn and only upon written request. Requests for points or cash refund (where applicable) must be sent to support@miskatonicbooks.com.
Layaway items will be stored in our warehouse until the layaway order is paid in full.
If a scheduled payment is missed, the order and layaway will automatically be canceled and book(s) will go back into general store inventory and be sold on a first come, first serve basis.
Cancelation of more than two layaways in a year will result in the cancelation of all current layaways as well as the removal of your ability to use the layaway program on future purchases.
Early payoffs are available, by making extra payments directly in your My Account–>Subscriptions Page.
To payoff a layaway early, please go to the Subscriptions page in your account. View layaway and then submit extra payments by clicking on the ‘Make Next Payment Now’ link. This will pay one payment in advance, but will not move up the next payment.
Layaway purchases can only be returned for refund if they are defective and no replacement copies are available.
USPS Delivery Delays
The United States Postal Service is currently having many issues delivering packages on time. What used to take days is now taking weeks. They are blaming this on the pandemic and lack of staffing. Until this rut in the post system gets corrected, please note that your packages may take longer to get to you than normal. Please know that this is of no fault of Miskatonic Books as we ship out all books within 48 hours of order, and all packages are shipped with tracking information emailed to the customer. Refunds or replacements will not be sent on delayed packages. However, If they are lost we will either refund or replace.
International Shipment Delays
Due to the Corona Virus and staffing shortages within the postal systems, please allow for delays in shipping. Post offices and custom clearance stations are running with very small staff which is causing delays in shipments. This is out of Miskatonic Books control. Shipments that would normally take weeks are now sometimes taking significantly longer to arrive. In the past we would either re-ship an order or refund an order that hasn’t arrived within 4 weeks, but due to the virus we have had to up this to 10 weeks. If you cannot wait that long then please don’t order. Once things go back to normal we will then revert back to our 4 week policy.
Orders Shipping to Australia: Orders to Australia are taking a long time to reach their destination. United States Postal service has halted most shipping classes to Australia with the exception of Express. This is the most expensive and is supposed be the fastest but we are seeing packages taking as long as 2 months or longer to arrive. If you cannot wait this long please don’t order.
International Duties and Fees. All duties, taxes and fees collected by the destination country is the responsibility of the customer and not Miskatonic Books.
Deliveries: All packages that show delivered via tracking to the correct address will not be refunded if customer states package wasn’t received.
Preorders
- Shipping dates are subject to change. All shipping dates are taken from the publisher’s website, emails, or newsletters. If the ship date changes, we will update it on our website.
- Preorders older than 6 months requesting a refund can only receive refund in points due to our payment processor’s limitation on refunds over 6 months. Points on Miskatonic Books can be used just like cash for anything in the store.
- If you order in-stock books with a preorder and you live outside the United States, there will be an added shipping charge once the preorder book is ready to ship. It is always best to order preorders separately, when possible, regardless of shipping location.
- Layaways are always available on preordered items.
- Miskatonic Books cannot be held accountable for publisher delays or changes made during preorder period by the publisher.
- It is the responsibility of the customer to notify us by email if your shipping address has changed. Changing your address in your Miskatonic Books account does not change past order shipping addresses.
Reviews
Customer reviews submitted on our site may be included in our review program and reviews submitted may be included/highlighted on our blog. All approved reviews will earn points and highlighted reviews on our blog will earn additional points. To see the most updated terms on the review program, click HERE.
