OVERVIEW

Miskatonic Books offers its customers a full 7-day money back guarantee on all products sold within the store that are damaged or not as described.  We are not Amazon or Wal-Mart and all sales are considered final unless you receive the product damaged or not in the condition described. You must return your product(s) within 7 days of receiving your order to get credit. Receiving your order is determined by the USPS tracking number. After seven days of receiving the product, all sales are final.  Products must be in new condition or in the condition shipped on older titles. Refund will be for cost of the products. Only shipping is non-refundable unless the product is defective or damaged.

Customers returning or canceling more than two orders within a year will be no longer be allowed to order through the site. We are not running a library, we are an independent bookstore and chronic returning of books and reading and handling them hurt our business model. Please ensure that you want the item prior to ordering. After two returns within a given year, your account will be canceled and your IP address will be blocked. All points accrued will be lost with account closure.

Preorders purchased through the site that are paid through Paypal and over 6 months old can only be paid back in points or gift certificate.

Refund on items lost in the mail will be refunded in full within 45 days of purchase. Customer must email us at Order@miskatonicbooks.com that their package has not been received. Miskatonic Books will not be held accountable for lost packages that show via the tracking number that they were delivered to the shipping address specified on the order.

Layaway purchases can only be returned for refund if they are defective and no replacement copies are available.

RETURNS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Order@miskatonicbooks.com.

REPLACEMENTS

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Order@miskatonicbooks.com. and send your item to: P.O. Box 204, Laurel MT 59044, United States.

RETURN SHIPPING

To return your product, you should mail your product to: P.O. Box 204, Laurel MT 59044, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at Order@miskatonicbooks.com for questions related to refunds and returns.